Procedures and Services

When for certain situations of a consumer, a varied place or change of position of the electric energy meter is necessary, the Service Order will be made with the data provided by the client.

The site will be inspected by a specialist from the electric company, to determine the possibility of carrying out the work, informing the client through the Service Request Investigation model , the results of the inspection.  

If the work is executable, the client will be informed that he must appear at the commercial office to make the payment, by applying the A-182-83 rate of the State Price Committee amounting to $ 6.00.

From the date the various places are charged, the Commercial Office in charge of carrying out this work will have 10 working days to execute it.

Homeownership, Habitable, Building License with Temporary Facility and Linked Housing Contract. CCS, ANAP.

When appearing at the commercial office, the consumer must provide the following information: 

1. Name and surname.
2. Identification card number.
3. Address of the property in question detailing:
4. Street and Number, if it does not have a number, detail if the sidewalk is even or odd numbered.
5. Name of the between streets.
6. Ground or high floor, passage and number or letter of the apartment, as appropriate.
7. In rural areas, the name or number of the road and the number of the kilometer and / or name of the farm where the property is located will be reported.
9. Number of people in the family nucleus.
10. Presentation of the suitable document that proves that the applicant is in legal possession of the property. Any of the following documents are accepted:
11. Property deed or home title deed.
12. Free permanent usufruct certificate.
13. Habitable certificate issued by the corresponding Housing Directorate.
14. Construction license for new homes with temporary facilities built, except for breakdowns or existing homes.
15. Exchange resolution.
16. Contract with the body that owns the property, granting usufruct use to the service applicant.
17. Authorization for the construction or occupation of a house issued by the competent body in that area: ANAP, Popular Power, Cooperative and Hydroenergy .
18. Require that the liquidation of the place of origin be presented in case of being registered by transfer.
19. Magnitude of the load to be connected, detailing the number and capacity of lights and other electrical equipment to be used, as well as their operating voltage.

The cases of Electrification of Clotheslines, Sugar Bateyes, elimination of Diesel plants and other clients not connected to the SEN of investments approved by the state are excepted from presenting the legal document of possession of the properties .

Any new request for electrical service or the change of an existing one, is accepted once it has been verified that all the necessary information has been supplied and that the technical standards and requirements have been fulfilled by the client.   

Last receipt payment. You are charged for the last reading of the removed meter. Final account.

Last receipt payment. Certified inspector

Last receipt payment

Letter bank account or cash payment for the load to be installed is valid for up to 90 days in both the state and private sectors.

Debt receipt

Discharges may occur at the request of the consumer or ordered by the Commercial Office, for abandonment of the service or for failure to pay your account.

Withdrawals requested by consumers can be definitive or temporary and in all cases the final account is collected, obtaining an estimated consumption between the date of the last reading and the date of withdrawal request.

To carry out said collection is carried out as follows:

The consumption that appears in the account of the current month paid is divided between 30 days and multiplied by the days elapsed from the date the reading was made until the day the withdrawal is made . Example:  

The current month account paid reflects a consumption of 300 Kwh .

The reading date was 03-30-00.

The client requests dated 4-4- low 00 ( after day 5). 

We apply the formula: ( 300 x 5) / 30 = 50 kWh $ 4.50                                        

The payment is made using the model ( H-490) Cashier's Receipt and the legend “Final Account” is stamped on it.      

The consumer's signature must be obtained in the H-65 Connection and Disconnection Order form, as proof of the withdrawal request.

At the time of issuing the withdrawal, in all cases, the consumer is informed that any person who continues to reside in the place of service must sign a new contract.

It is the responsibility of the Commercial Specialist that there are no outstanding debts from clients requesting cancellation, as well as the final account being charged and the withdrawal from service on the scheduled date, giving the course after the copies of the H-65 model “Order of Connection and Disconnection ”   

VERY IMPORTANT . Customers who swap or buy homes should request inspection of their metering equipment to prevent them from purchasing a home that has signs of fraud on their subway. This is very IMPORTANT since the law establishes that the new consumer is in solidarity with what he finds. 

Legal document, home ownership